Due to the nature of digital media, once a plugin or theme has been downloaded, it cannot be “returned,” and thus, refunds are generally not provided. However, we understand that there may be instances where a digital product is completely unusable, and we are committed to ensuring customer satisfaction.
Refund Eligibility
Refunds will be considered in the following circumstances:
Unusable Product: If the digital product is completely unusable and cannot be installed or activated.
Technical Issues: If the digital product encounters technical issues that prevent it from functioning as intended.
Support and Assistance
Our support team is available 24/7 to assist you with any questions or issues you may encounter. While we strive to provide prompt and effective support, please note that our technical capabilities are limited as we are not the developers of the provided products.
Refund Procedure
If you believe you are eligible for a refund, please follow these steps:
Contact Support: Reach out to our support team at support@teksells.com and provide details of the issue you are experiencing.
Troubleshooting: Our team will work with you to troubleshoot and resolve the issue. If the problem cannot be resolved, we will proceed with the refund process.
Refund Processing: If a refund is approved, it will be processed to your original method of payment within a reasonable timeframe.
Non-Refundable Items
Please note that refunds will not be provided for the following:
Change of Mind: We do not offer refunds for purchases made in error or if you have changed your mind after downloading the product.
Developer Bugs: We do not provide refunds for issues related to developer bugs or limitations in product functionality.
Contact Us
If you have any questions or need assistance, please do not hesitate to contact our support team at support@teksells.com. We are here to help and ensure your experience with our products is positive and hassle-free.
